Louisville, Kentucky

Job Summary

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

The Field Service Engineer is the responsible for providing highly visible onsite and remote technical support. Responsible for handling maintaining, monitoring, installing and providing support for network hardware, software and communication links. Ability to execute service delivery, carry out feasibility exercises, determine connectivity, and prepare detailed, technical and operational documentation. Establish and maintain proper business relationships with customers and peers, participates in complaint investigations, troubleshoot equipment and perform necessary administrative duties.

Principal Duties and Responsibilities

  • Basic troubleshooting, installation, maintenance and repair on designated equipment.
  • Conducts Preventative Maintenance (PMs) and field modifications.
  • Manages and maintains stock of inventory, company equipment and documents that are necessary for servicing related activities
  • Maintains tools and test equipment and ensuring they are properly calibrated.
  • Acts as a liaison between the Company and customers on quality and performance of products
  • Utilizes the escalation process to resolve customer service delivery issues.
  • Demonstrates and utilizes critical thinking in assessment of performance and risks associated with installed medical devices
  • Supports Sales Account Managers in field
  • Works with the Manufacturing and Engineering teams while onsite and between service calls to ensure high quality products are designed, manufactured and delivered to customers on-time
  • Works under limited guidance
  • Contributions impact the overall team's objectives
  • Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
  • Adheres to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA.

Expected Areas of Competence

  • Network installation and support experience preferred.
  • Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • Strong time management skills.
  • Ability to adapt to changing circumstances.
  • Decision-making, problem resolution and creative thinking skills
  • Ability to work in a fast-paced, self-directed, entrepreneurial environment.
  • Resourceful, with the ability to work independently.
  • Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
  • Valid driver’s license and good driving record is required

Education/Experience Requirements

  • Bachelor’s degree in Computer Engineering, Computer Science, or an engineering discipline with computer science or IT experience. Equivalent military experience or relevant science will be considered.
  • 2–5 years of experience in field support, engineering or other customer facing functions related (biomedical or medical field service) capital equipment experience
  • Experience in hospital setting preferred
  • Experience with medical software/systems preferred
  • Operating Room integration preferred

Travel Requirements

  • Up to 80% US Domestic Travel

Additional Information

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

 

EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

Louisville, Kentucky

Zimmer Biomet Team Members share the singular purpose of working to restore mobility and improve the quality of life for patients around the world. With operations around the world, we’re looking for Team Members who would like to make a difference in people’s lives.

We hire talented and highly motivated people with a range of skills, experiences, and backgrounds to fulfill roles in careers such as engineers and clinicians, or in quality and regulatory affairs, manufacturing, marketing, sales, and information technology, to name just a few.

Your chance to push the boundaries of innovation and make a valued contribution to helping people around the world find renewed vitality starts here. If you’d like to learn more about becoming a Zimmer Biomet Team Member, here are some Frequently Asked Questions.

If you’re ready to take the next step toward becoming a Team Member, use the Job Alert Feature to set up Zimmer Biomet job alerts and receive email notifications when relevant positions become available.

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Recruitment Fraud Alert

Zimmer Biomet is an equal opportunity and affirmative action employer. M/F/Disability/Veteran

Applicants have rights under Federal Employment Laws:  Family and Medical Leave Act (FMLA) PosterEqual Employment Opportunity (EEO) PosterSupplemental Equal Employment Opportunity (EEO) is the Law PosterEmployee Polygraph Protection Act (EPPA) PosterPay Transparency Notice Poster

U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Zimmer Biomet participates in E-Verify to confirm work authorization. View the E-Verify posters in English or Spanish, as well as the Right to Work poster in English or Spanish.

We invite all interested and qualified candidates to apply for employment opportunities.

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