Jonesboro, Arkansas

If you are a skilled equipment mechanic and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Field Service Technician to travel to customer locations and repair their material handling equipment.

A Field Service Technician repairs a wide range of material handling equipment including forklifts, aerial lifts, utility vehicles, floor care equipment and more.

You will have a specific coverage area where you will do preventative maintenance and repair work on the customers fleet. You will act as the point of contact between the company and our customers and represent the company in a professional light as you provide the best in mechanical services and customer service.

As a Forklift Field Service Technician, you will manage your job as though it were a small business. You will be dispatched to jobs from your home using a company van and will coordinate and report on your jobs via your laptop.

Specific Duties

  • Always follow all safety rules.
  • Troubleshooting customer equipment problems and conferring with and getting approval from customer before making repairs
  • Maintaining your own parts inventory based on the parts you carry in your van.
  • Completing and submitting all required paperwork
  • Providing the best possible customer service, including offering additional Wiese services, added-value items and equipment based on potential customer needs
  • Managing your workload effectively

Qualifications

  • For each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.
  • Minimum of 3 years as a mechanic, or proof of completion at a technical school.
  • Strong multitasking and time management skills. Able to prioritize your day and self-manage.
  • Ability to lift 50 pounds and crouch/crawl in confined areas. Comfortable with heights above 25 feet.
  • Valid driver’s license with a clean driving record
  • Provide your own hand tools
  • Working knowledge of computer systems and able to quickly learn our software to complete online work orders.
  • Demonstratable customer service skills, both verbal and non-verbal.

Wiese has been around for over 75 years. To learn more about what makes us tick and why we do what we do:

  • Our Website: https://wieseusa.com/
  • Our YouTube page: https://www.youtube.com/user/WieseUSA
  • Our Facebook page: https://www.facebook.com/WieseUSA/

Jonesboro, Arkansas

Wiese USA was founded in 1944 and continually strives “To be recognized as the best solution for material handling needs and to treat our customers as we would want to be treated.”  Today, under the leadership of Chip Wiese, we lead the industry as one of the nation’s largest and oldest Caterpillar Lift Truck Dealers with Team Members employed throughout the Midwest and Mid-South. Our Wiese Culture, Vision and Values are the means by which we evaluate our success.  As we grow, we are looking for new Team Members who will embrace our S.P.E.C.I.A.L. values and commit to being the best in all areas of our business with a heightened emphasis on our hallmark  - delivering unmatched service and satisfaction to our customers through the development of authentic relationships.  As we seek new ways to add value for our customers, we always need talented individuals who will continue the legacy of Wiese. 

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