Key Responsibilities

  1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform.  Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
  2. Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.
  3. Interfaces with external customers for requirements analysis and schedule.
  4. Manage software proliferation at customer sites.  Deliver software implementations and manage customer to achieve project objectives.
  5. Performs customer specific software testing and analysis on bugs and enhancements.
  6. Track software performance and quality at external customer sites.
  7. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.  Deliver updates and reports to managers, partners and peers.
  8. Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.  Lead work groups and troubleshooting forums.

Functional Knowledge

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market


  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information


  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

  • Explains difficult or sensitive information; works to build consensus



Bachelor's Degree




Years of Experience:

4 - 7 Years

Work Experience:

Additional Information


Yes, 50% of the Time

Relocation Eligible:


Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.


A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.

Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.

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