Deliver business value through Right and Fast partnership

At Honeywell, the Customer Experience Specialist is responsible for the entire OtC (Order to cash) process which is order processing in ERP, management of customers, communication, contact with logistics and manufacturing, invoicing.Delivering an extraordinary customer experience by serving as the primary customer point of contact. We want you to handle the end-to-end customer experience so you will have the ownership of the process and be able to see the results of your work instantly. You will be supporting customers from various countries across Europe and will have a chance to use your language capabilities on day to day basis.

You have:

·Bachelor’s degree (or equivalent education or experience in similar roles)

·Experience working in a customer-facing role will be an asset

·Experience in Business to Business customer support and an international environment

·Experience with CRM / ERP systems

·Business fluent in written and spoken English

·Business fluent in written and spoken German

We value:

·High level of customer orientation, dedicated “can do” attitude

·Ability to drive improvements leading to greater customer experience, higher quality and lower costs

·Strong teammates with the ability to take ownership and follow-through

·Well organized with good time management, result oriented

·Ability to establish relationships and networks in a virtual team environment

What you will get:

·Possibilities to grow within the newly built structures of Honeywell

·Training and development opportunities

·Full time contract

·City center location in Katowice (great commute)

·Multinational team and management focused on people development

We are a Fortune 100 global technology company that manufactures innovative, internet-of-things-based technologies to help companies run their operations more effectively. Our combination of software, hardware and services include technologies for aircraft that help them fly safer and more efficiently, control systems and solutions for complex petrochemical facilities and processes, connected building technologies that support smart city development, advanced worker safety equipment, and innovative warehouse automation systems. Watch the video to learn what you can be a part of: https://www.honeywell.com/who-we-are/overview

Additional Information

  • JOB ID: req228066
  • Category: Customer Experience
  • Location: Zelazna 4,Katowice,SLASKIE,Poland
  • Nonexempt
Customer Experience (GLOBAL)


Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.