Manila,

Responsibilities

- Responsible in having System Integration and Project Implementation and Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable.

- understanding of the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance.

- identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation.

Qualifications

- Bachelors Degree in Computer Science, Information

- At least 6-10 years of related experience

- At least 2 -3 years of experience in ServiceNow Solutioning

- At least 2 -3 years of experience of Microfocus and Splunk bases monitoring solution and hand on implementation of the solutions

- Strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management.

- Technical architect for BMC Remedy, ServiceNow, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture

- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning

- The role requires both broad technology knowledge and the ability to architect a solution by mapping a customers requirement to an end-to-end technology solution.

- The candidate should possess a strong knowledge of Servicenow technologies. Expert level knowledge of ServiceNow ITSM Suite, ServiceNow Asset Management, ServiceNow Change Management and CMDB is required.

- ITIL and ServiceNow certifications are preferred.

Manila,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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