Field Service Team Leader - Melbourne, Australia
Opportunities like this one don't come up often! We are in the very exciting position of growing our Field Service team in Australia and now come to market on the lookout for a new Team Leader! This role will be based in our Melbourne offices with travel throughout Australia on a regular basis and some travel to New Zealand for ongoing training. Our ideal candidate will be an experienced people leader with strong technical skills who is looking for a new challenge in their career within the food technology sector. This role will provide someone with huge exposure in a well-established global company who continue to grow and expand. If this is sounding good, read on!
Compac leads the world in designing integrated post-harvest solutions and services to the global fresh produce industry. We optimize every finished pack leaving our customers' facilities and ensure that every consumer can have healthy and safe produce every time with full visibility across the value chain.
Our mission is to enable that our customers improve returns, gain operational efficiencies, and ensure a safe food supply via the application of smart, useable technologies. To achieve this, we operate a number of centres of excellence, regional offices and manufacturing locations within the United States, Australasia, Europe, South America, Asia, and South Africa. Our HQ is based in Auckland, New Zealand.
Compac is a TOMRA Group Sorting Company - TOMRA Sorting offers the widest range of food sorting and peeling equipment available in the food industry today. TOMRA supplies optical sorting solutions for a multitude of food applications, for fresh and processed food, from farm to fork.
This role will have hands on / day to day people management responsibility for a team of mechanically and technically focussed field services engineers dotted around Australia. We have a concentration of resources based predominately in VIC, SA and QLD. This role will report to the ANZ Field Service Manager based in New Zealand but will get huge access and exposure to our Global Field Services Director who is also based in Melbourne, Australia. Some of the key responsibilities of the role will include:
- Providing excellent support and acting as a point of escalation for our Australian based customers
- Ensure that the service that we are providing is best in class and exceeding customer expectations
- Ensure that our employees always work safely and professionally onsite at customers locations
- Being responsible for the mentoring and management of our Field Service Engineers with support and direction from our Field Services Manager
- When needed, provide onsite technical support to our customers, utilising your many years of skills and experience to resolve complex issues and provide hands on training to our field services engineers as required
Our ideal candidate is someone who has strong technical abilities coupled with a successful track record of leading a team to deliver top quality results for our respected customer base. In this role you'll need to be a multitasker, someone who is structured and well organised, calm under pressure and can relate to all levels of internal and external customers.
Why work for us?
This is a fantastic opportunity to build your CV and challenge yourself in a new environment. In this role you'll be well supported by a management team with excellent track records of excelling at mentoring and motivating their people to succeed.
How to apply:
To apply, send us your CV and cover letter clearly demonstrating the skills we've asked for and reasons why you think you are the right person for the job! All applications will be dealt with in the strictest confidence.
TOMRA creates sensor-based solutions for optimal resource productivity – helping our customers increase their financial results and reduce their environmental impact. TOMRA was founded in 1972 and started out with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today the TOMRA Group continues to innovate and provide cutting-edge solutions for optimal resource productivity within two main business areas: - Collection Solutions (reverse vending and material recovery) - Sorting Solutions (food, recycling, and mining). TOMRA is active in more than 80 markets worldwide with total revenues of NOK ~7.4 billion in 2017. TOMRA has approximately 3,500 employees and is publicly listed on the Oslo Stock Exchange. TOMRA with its customers, suppliers and partners, helped avoid the emissions of approximately 27 million tons of CO2 worldwide in 2017.
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