Customer Service Coordinator - Part-Time or Full-Time - 2nd and 3rd Shift - 18.00 Per Hour - Military Veterans

at Penske Truck Leasing

, Pennsylvania

Customer Service Coordinator - Part-Time or Full-Time - 2nd and 3rd Shift - 18.00 Per Hour (**Job Number:** 2002711 )

**Looking for a great career? Penske Logistics is ranked among America's Best Employers by Forbes Magazine!**

**Position Summary:**

Penske Logistics is seeking Transportation Customer Service Coordinators to monitor route status and provide required information using Transportation Management Systems and electronic resources such as web portals and email.

This position supports a 24/7 operation and flexibility to work weekends and holidays are required. We are looking for 2nd and 3rd Shift. The pay rate is $18/hour plus a $1.00/hour shift differential for 3rd shift.

This position is located at our corporate campus, which is 7 miles south of the city of Reading located at 2675 Morgantown Road, Reading, PA 19607.

**Responsibilities:**

- Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed

- Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods

- Answers and processes requests received through inbound calls and emails in a timely manner

- Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers

- Escalates all non-routine customer inquiries appropriately to solve operational issues

- Serves as the primary contact for data collection, audit, and reporting of various performance metrics

- Supports with root cause analysis, use of reporting tools, and Key Performance Indicators

- Other projects as assigned by the supervisor

**Qualifications:**

-Previous customer service experience is required.

-High School diploma or equivalent required, Associates / Bachelors is preferred.

-Bilingual skills (Spanish) are an asset.

-Regular, predictable, full attendance is an essential function of the job.

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

**Physical Requirements:**

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

**About Penske Logistics**

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.

**Work Locations** :

100 Kachel Boulevard

100 Kachel Boulevard

Reading, PA 19607

**Primary Location** : United States-Pennsylvania-Reading

**Job** : Logistics/Supply Chain

**Penske Oracle Job (US & CA only do not edit):** : PL.TSS Administrator

**Req ID:** 2002711

, Pennsylvania

Penske Truck Leasing 

Penske Truck Leasing is a Penske Transportation Solutions company headquartered in Reading, Pennsylvania. A leading global transportation services provider, Penske Truck Leasing operates more than 350,000 vehicles and serves customers from more than 1,300 locations in North America, South America, Europe, Australia and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.pensketruckleasing.com to learn more.

About Us

Penske is great place to launch or continue your career. We are a dynamic growth company with a 50-plus year history of success that is built upon a foundation of taking great care of our customers, a dedication to excellence in all we do every day and tapping innovative ideas from our associates to drive success for our customers and our own businesses.

Products

Penske offers a wide variety of transportation products and services ranging from full-service truck leasing and fleet maintenance, truck rental, used truck sales, and global supply chain and logistics solutions. Visit www.gopenske.com for more details.

News

Our company makes headlines regularly around the globe. Keep up with the latest news and information from Penske by visiting our newsroom.

Veterans

Here, we support our country’s servicemen and women by offering a military discount on truck rentals at more than 2,400 convenient locations. But, it doesn’t stop there. We realize America’s veterans possess the unique skills and strong work ethic that lead to success. That’s why we make it our mission to hire thousands of veterans for the amazing career opportunities we offer. Consider a career with us. We’re always looking for veterans, like you, to join our team in a variety of roles, including as diesel technicians where you’ll use today’s cutting-edge technologies to take care of our customers – from individual consumers to some of the world’s leading companies. That’s not all. You could also join our team as a professional truck driver, fleet maintenance supervisor, operations management, as well as in logistics and supply chain operations. We’re proud of our commitment to hiring veterans and active Guard and Reserve personnel and have received numerous awards for our support. 

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