About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

+ Project Role : SW/Application Tech Support Practitioner

+ Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level : 11

+ Work Experience : 2.5-4 years

+ Work Location : Pune

+ Must Have Skills :Microsoft Office365

+ Good To Have Skills :Microsoft Exchange

+ Job Requirements :

+ Key Responsibilities : Responsible for service administration and account maintenance

Manage customer Office365 environment at L2 level

Should know of different licenses in Office 365 and different type of admin groups

Address client connectivity, client software, and mobility installation issues

Address service availability issues within the customers organizational span of control

Manage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support

+ Technical Experience : Interact with Microsoft Vendor for critical and escalation issues for permanent resolutions

Maintain health of monitoring tools and reports data interactions/ integrations

Execute and follow up any and all issues arising from operational checks, tasks and monitors Tier II support

Participate in technical projects through design, build, test and deploy phases

Exchange Online related to exchange administration

Day to day outlook/owa troubleshooting

+ Professional Attributes : SharePoint Online related activity at root level - no AO Creation of sites and granting permission

Lync online enable disable lync functionality , dial in conferencing issues

Knowledge on Yammer and One Drive

Knowledge on Migration issues, Dir Sync will be an advantage

Create documents for fu

+ Educational Qualification : BE or Equivalent

+ Additional Information : NA

15 years of full time education


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.