Peterborough,

**Order Management Administrator - 12 month Fixed Term Contract**

**Description**

We are looking to hire an Order Management Coordinator to join our global supply chain service centre in Peterborough on a 12 month fixed term contract.

Your impact will be seen in these and other ways:

+ Processing of customer orders within the order management system, accurately and to deadlines.

+ Compilation and distribution of export/shipping documentation.

+ Publishing of confirmations and notifications to customers including: order acknowledgements, shipment notifications/tracking details and invoices.

+ Handling of internal enquiries and escalating where required to seek resolution to challenging enquiries/complaints.

+ Interacting with internal stakeholders to resolve order issues.

**Qualifications**

**To be a success in this role you will need:**

+ Existing experience in either order management, account management or in customer services.

+ Proven track record of working in a fast paced, high volume order management/ supply chain environment.

+ Experience with GOMS, SAP, Oracle or a similar ERP package would be an advantage.

+ A genuine passion for achieving customer service excellence

+ To be data driven with exceptional analytical skills to solve problems and draw meaningful conclusions.

+ Adept at learning new systems quickly with the willingness to share knowledge with others.

+ Strong communication skills teamed with the ability to build rapport with a diverse range of people.

+ The ability to organise and prioritise your own work load.

+ To be an advocate for change and share your ideas in how we can streamline process and procedures.

**Compensation and Benefits**

+ Salary between £20 - £22,000 depending on experience

+ Defined contribution pension scheme - company contributions up to 9%

+ Annual bonus plan - target 5%(based on company performance

+ Contributions towards Private medical insurance

+ Health cash plan - support toward medical, optical and dental costs

+ Life assurance

+ 25 days annual leave plus bank holidays

+ Employee discount scheme - covering 100's of retailers

+ Family friendly holidays

**Job** SUPPLY CHAIN PLANNING

**Primary Location** United Kingdom-England-Peterborough

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Office

**Job Posting** May 20, 2021, 10:48:13 AM

**Unposting Date** Ongoing

**Req ID:** 19000585

Peterborough,

Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.

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