Kingston, New York

Requisition ID: 118164 

 

At LensCrafters, we love eyes and care about the people behind them.  With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

GENERAL FUNCTION

The Managing Optometrist is the leader & business owner within the marketplace & organization by delivering the brand promise through key steps in the patient /customer journey, superior patient experience & the organization’s key performance metrics.   Ensures all patients receive the highest quality Optometric care.

 

MAJOR DUTIES & RESPONSIBILITIES

  • Creates compelling vision for the future, develops clear goals & operating plans ensuring executional excellence & winning results in partnership with Regional and Store Manager(s).
  • Sets & communicates clear objectives & expectations, demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
  • Ensures LensCrafters is known as the leading optical provider within the community.
  • Operates as stakeholder to all within the organization & local market.
  • Places the patient/customer as the center focus & delivers excellent service.
  • Strives to exceed expectations on all KPIs.
  • Leads/Manages the team in providing unsurpassed Patient Service Excellence.
  • Addresses all patient/customer visual life style needs.
  • Builds patients/customers for life & becomes their sole family practitioner.
  • Listens carefully to patients/customers' questions or concerns.
  • Provides a summary of patient/customer overall eye health.
  • Conducts service in accordance with protocol & accepted standard of care.
  • Establishes a positive Doctor/Patient relationship.
  • Utilizes & leverages all technology to deliver unsurpassed patient/customer experience.
  • Demonstrates effective communication with all office & store associates to ensure a seamless patient experience & transition.
  • Ensures office quality systems are maintained.
  • Maintains State Licensure & practices to the full scope of that license; maintains continuing education requirements.
  • Provides effective on-the-job training & guidance to team members making use of Company provided programs.
  • Delivers feedback in a timely manner to all associates. Confronts problem performers directly & without delay; practices performance management.
  • Creates a positive culture linked to corporate vision & values.
  • Engages & leads effective store huddles.
  • Conducts chart audits with Associate Optometrist.
  • Recruits, interviews & selects high caliber success oriented talent, creates talent pipeline for succession planning.
  • Forecasts staffing needs based on available information & assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic & patient demand.
  • Adheres to company policies & procedures & acknowledges receipt of physical inventory.
  • Takes pride in the appearance of the office & ensures visual displays are in accordance with Company provided guidelines.
  • Maintains safe working environment for all.

 

BASIC QUALIFICATIONS

  • Doctor of Optometry
  • Demonstrated leadership/management skills
  • Knowledge of current Optometric technology & practices
  • Developed communication skills, both verbal & written
  • Strong problem solving & critical thinking skills
  • Organization & time management skills
  • Knowledge of sound business management practices

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

 

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Kingston, New York

Luxottica produces and distributes sun and prescription eyewear of high technical and stylistic quality to improve the well-being and satisfaction of its customers and at the same time create value for employees and the communities in which the Group operates. Every collection, every pair of glasses, is the result of an ongoing process of research and development whose aim is to anticipate and interpret the needs, desires and aspirations of consumers all over the world.

Founded in 1961 by Leonardo Del Vecchio, always involved in protecting eyes and optimising the look of men and women everywhere, the Luxottica Group is now a vertically integrated organization, producing and distributing prescription frames and sunglasses of high technical quality and style.

The constant attention paid to research and development, technological innovation, the adaptation to market evolutions in respect of people and the environment, have led Luxottica through worldwide expansion.

Production

Product design, development and manufacturing take place in Luxottica’s six production facilities in Italy, three factories in China, one in Brazil and one sport sunglasses production facility in the United States. Luxottica also has a small plant in India serving the local market.

Trademarks

The design and quality of Luxottica’s products and strong and well-balanced brand portfolio are known around the world. Proprietary brands include Ray-Ban, one of the world’s best known brands for eyewear, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette. Licensed brands include Giorgio Armani, Burberry, Bvlgari, Chanel, Coach, Dolce & Gabbana, DKNY, Michael Kors, Paul Smith, Ralph Lauren, Prada, Starck Eyes, Tiffany, Tory Burch and Versace .

Wholesale distribution

The Group’s wholesale distribution network covers more than 130 countries across five continents and has nearly 50 commercial subsidiaries providing direct operations in key markets. 

Retail distribution

Direct wholesale operations are complemented by an extensive retail network comprising over 7,000 stores worldwide as of December 31, 2014.

Luxottica is a leader in the prescription business in North America with its LensCrafters and Pearle Vision retail brands, in Asia-Pacific with the OPSM and Laubman & Pank brands, in China with the LensCrafters brand and in South America with the GMO brand. In North America, Luxottica operates points of sale for its retail licensed brands under the Sears Optical and Target Optical brands.

Additionally, Luxottica operates one of the largest managed vision care networks in the United States through EyeMed and the second largest lens finishing network, with three central laboratories, over 900 on-site labs at LensCrafters stores, a fully dedicated Oakley lab and an additional facility based in China dedicated to North American optical retail.

Luxottica has a global retail organization to support its sun and luxury retail brands including Sunglass Hut, ILORI and The Optical Shop of Aspen. The Sunglass Hut brand, in particular, has a global presence with stores in North America, Latin America, Asia-Pacific, South Africa, Europe and the Middle East.

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