Washington, District Of Columbia

Location: USA DC Washington
Full Part/Time: Full time
Job Req: RQ37282


Clearance Level Must Currently Possess:
No Active Clearance Required

Clearance Level Must Be Able to Obtain:
No Active Clearance Required

Suitability:
Public Trust

Job Family:
Help Desk

Job Description:
The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking a Deskside Engineer - Mid in Washington, D.C. The selected candidatemust be able to obtain a Public Trust Suitability clearance, per contract requirements.

Responsibilities

Task and responsibilities in this role include, but are not limited to the following:

  • Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 - 8,000 users.
  • Providing end-user software and hardware troubleshooting and support in-person or over the phone
  • Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.
  • Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin
  • Troubleshooting Apple MAC computers.
  • Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.
  • Upgrading end user computer systems ensuring no data loss.
  • Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications.
  • Work independently in a customer environment.
  • Engaging engineers from multiple teams.


Qualifications

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

To qualify, you must meet these basic qualifications:

  • 1-3 years of work experience in a federal government environment providing deskside hardware and software support.
  • Ability to work within Citrix Studio and IBM BigFix
  • Team player with good communication, organizational, and strong interpersonal skills.
  • Able to prioritize and drive to results with a high emphasis on quality
  • Experience using IT Service Management software (ServiceNow, Remedy)
  • Ability to life and move equipment 40lbs.+
  • Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email


You must also have one of the following certifications:

  • Microsoft Certified Help Desk Support Technician
  • Apple Certified Mac Technician
  • CompTIA A+
  • HDI
  • MCITP
  • MCTS.



Scheduled Weekly Hours:
40

Telecommuting Options:
Telecommuting Not Allowed

Work Location:
USA DC Washington - 100 F St NE (DCC087)

Additional Work Locations:

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Washington, District Of Columbia

General Dynamics is a global aerospace and defense company.

Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

Who We Are Looking For 

General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

Should I Apply?

At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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