Pune, Marshall Islands

What you will do

Supervises the billing & data entry process for assigned functions, Coordinates invoice delivery , Implement procedures to improve efficiencies, cost reduction and accomplish internal/local policies. Preparing of managerial reporting as required. Work with the team on involved areas on issue resolution.

How you will do it?
1: Operation Management
o Ensure performance measures are met or exceeded
o Responsible to track & control the delinquency
o To manage productivity by fixing productivity parameters for in-house executives
o Responsible for coordinating with Internal stake holders
o Be proactive and innovative with ideas to improve service / deliverables to the client based on current performance and risk understanding
o Handling queries and escalations. Ensuring team responds to queries within agreed turnaround time
o Coordination with Internal stakeholders, process experts, developing services and systems as required
o Weekly, Monthly interaction with Internal stakeholders. Closure of all open issues

2: People Management
o Prepare and run daily team briefing/ weekly team meetings
o Plan team capacity, assign team work accordingly and addresses proactively potential bottlenecks/ backlogs
o Manage, motivate and develop staff.
o Coach team members and ensure they receive orientation and appropriate development opportunities
o Develop a specific management culture for shared services aimed at efficient delivery of services

3: End-to-End process improvements
o Ensure adherence to internal and external guidelines as well as to a standardized process landscape
o Contribute ideas and actions towards the continuous improvement of processes within area of influence
o Support process improvements initiatives and related projects

4: Relationship Management
o Respond to inquiries on timely basis
o Maintain positive work relationships with members of other teams in and outside the SSC to whom information is provided or from whom information is gathered
o Assist in establishing and maintaining strong, collaborative relationships with internal and external customers

What we look for


o Minimum : Bachelor/ Master’s degree in Finance/ Accounting
o Essential: over 5 years of relevant experience in OTC
o Essential: Experience in any ERP Application
o Desired: Working experience within a shared services center/BPO
o Fluent in English (both Verbal & Written)

o Strong will to deliver excellent quality, able to identify process inefficiencies and propose process improvements
o Distinctive customer orientation, able to drive independent dialogue with customer
o Demonstrates the ability to work as lead and trainer for others
o Independency - works without supervision on more complex projects/improvements
o Good Communication skills (both verbal and written)
o Self-starter (performance & Quality oriented)
o Flexible work style and ability to work under pressure
o Successfully handles most of non-routine issues, propose solutions as a subject matter expert
o Requires no supervision to manage daily activities and is able to meet published deadlines for activities

Pune, Marshall Islands


Johnson Controls -

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Explore our site to learn how our innovative solutions are driving the future of urban efficiency.

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