Burbank, California

Responsibilities for this Position

Burbank, California

Main Responsibilities:

  • Interface with management clients to insure pro-active, positive and consistent communications are maintained
  • Ensure customer complaints are resolved satisfactorily and in a timely manner coordinating with internal teams as needed
  • Meet with customers on a routine and scheduled basis to determine client expectations and ensure JAFS management and service representatives are aware of those expectations
  • Liaise with Sales team and represent all JAFS services; Aircraft Management, Aircraft Partnership, PT Jet Cards, Block Hour Charter, as well as other services offered by all lines of business within Jet Aviation and cross-sell their products and services whenever possible to achieve revenue targets by increase revenue spend per account
  • Oversee aircraft and client onboarding (and termination) activities, connecting client requirements and Jet Aviation support services
  • Liaise with clients and support team members to approve and present crew candidates, or supplementary crew according to client specifications and business need
  • Intervene in and mediate internal conflict among assigned Flight Support Personnel. When necessary, coordinate with relevant departments (Staffing, HR) to coordinate hiring and termination of Flight Support Personnel
  • Ensure client retention; serving as a Trusted Advisor on all matters related to the customer's operation
  • Create and support aircraft sell sheets and marketing efforts, if applicable
  • Review and communicate to clients any relevant data reporting, monthly statements, budgets, and dashboards in conjunction with aircraft team members
  • Ensure amendments to client agreements (i.e., leases, certificates of insurance, etc.) are presented, approved, and communicated according to internal processes and client requirements
  • Mitigate and mediate any vendor conflict situations and client collection issues, working to ensure timely resolution and/or payment reconciliations
  • Ensure accuracy of client data in the fleet lists across software platforms
  • Manage insurance claims and communicate coverage options
  • Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

Minimum Requirements:

  • Bachelor's degree, preferably in aviation related field
  • At least 5 years of relevant work experience
  • Knowledgeablein all aspects of the private aviation sector
  • Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload
  • Must be proficient in Microsoft Office suite
  • Excellent interpersonal andcommunication skills
  • Good understanding of aviation industry
  • Strong internal/external commercial awareness
  • Strong communication skills and experience communicating to diverse internal and external stakeholders
  • Extraordinary customer focus

Desired Characteristics:

  • Strong project management experience
  • Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands / Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 25 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual's race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.


Burbank, California

General Dynamics is a global aerospace and defense company.

Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

Who We Are Looking For 

General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

Should I Apply?

At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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