Manila,

Overall Purpose:

The person will be responsible for providing answers to customer queries through social media platforms related to Client products and services.

Responsibilities:

- Understand to support customer inquiries through social media

- Resolve customer inquiries quickly and effectively via social media based on the Scope of work

- Understand Client Products and Services

- Review user reports regarding client products and services

- Make decisions according to the defined Policies and Procedures related to client products and services

- Identify improvement opportunities in work flow and suggest solutions

- Interface effectively with other internal and Client teams

- Respond to customer inquiries through social media platform

• Open to non-bachelor's degree holder • Must have at least 1 year of relevant working experience in social media account • Must have work experience or background in responding to customer inquiries through social media, social networking services or chat support • Must have very good English communication skills (spoken and written) • Must be open to shifting schedule • Must be amenable to working in Taguig City (Uptown)

Manila,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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