• Assists users through Phone, Chat, Email or tickets raised via Portal following proper Incident Management processes and procedures. • Log, validate and diagnose user issues, on the full range of products and applications used. • Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group. • Escalation and management of interactions to agreed service levels. • Being responsive to clients whilst following the principles and procedures of the quality management system. • Demonstrate excellent customer service in all user interactions. • Contribute to continuous improvement of the service. • Meet Balance Scorecard targets set in the project/s assigned.

• Graduate of any Bachelor’s Degree Course. Open for undergraduate completed at least 2 years with 2 years relevant work experience • Basic knowledge of computer systems and highly trainable • Excellent English communication skills and passion for Customer Service


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.