• Translate business processes into systems solutions • Prepare system requirements including functional and technical specifications and workflow diagrams • Provide documentation of application solutions and providing support for end-user training • Facilitate effective and proactive communication with key stakeholders and end users • Perform system configurations to match business requirements • Provide functional support to business in the standard CRM areas: Service and support, Salesforce automation, marketing campaigns, • Self-Assigning, assessing and troubleshooting end user issues and change requests in production environment with rapid turnaround time service level agreements
• Degree in Computer Science, Information Technology, Computer Engineering or equivalent • Must have at least 2 years In-depth experience and knowledge in Salesforce.com • Experience in APEX Dataloader and Force.com IDE is an advantage • Excellent English communication skills • Ability to work independently and as part of a team • Must be willing to work on rotating shifts
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.
Working with Accenture in the United States, you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.
With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.