•Provide customer-facing product engineering support for Office365

•Provide real-time client support for faster resolution of cases

•Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.

•As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.

- At least 2 years of professional IT experience

- Experience in or exposure to a client facing role

- Good communication skills

- Amenable to a flexible work schedule, as the need arises

- Bachelors Degree in Information Technology, Computer Science or other relevant fields

- With solid Infra background, strong understanding of servers, Active Directory or AD, and the like

- With O365 skills and experience

- Solid MS Exchange Skills

- Solid SharePoint Skills

- Proficient in MS Exchange and two or more O365 technologies

- Proficient in MS SharePoint, along with at least two O365 technologies

- At least three O365 technologies, if Exchange or SharePoint is not part of skillset

- God to have if with certification on the following

- Microsoft Office 365

- MS Windows Server

- MS Exchange

- ITIL v3


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.