* Responsible in designing and implementing Data/Voice connectivity solution for GDN clients

* Highlights any delivery issues to the deployment manager

* Handles multi location connectivity solutions independently and communicates clearly at multiple levels of expertise

* Obtains GDCN security management approval for voice and data network designs

* Deploys the solution as per the company security standards

* Coordinates implementation of the voice and data network design among multiple teams for local changes deployment

* Ensures the deliverables are completed as per the timelines provided on the project tracker

* Provides weekly status report for the projects being supported

* Provides weekly time report of hours charged on various projects

* Acts as level 3 escalation point to provide the support for the operational issues

* Escalates to the deployment manager to engage right level of resources for troubleshooting

* Deploys the overall GDCN voice and data environment as requested by GDN management

- Bachelor degree holder in Information Technology, Computer Science, Engineering or other relevant field

- Strong technical background and analytical skills for appropriate designs and timely delivery of products

- Operational experience with many or all of the following

- Cisco Routers, Switches, Firewalls

- Netgate Gateways,

- Network Technologies or tools including

- Solarwinds NPM and NCM,

- MRTG or CACTI or Netflow

- Microsoft Forefront UAG

- WAN Accelerators

- Load Balancing or F5


- Remote Access

- IP Management and DNS Management

- Support and Incident Management

- Change Management

- Capacity and Service Management

- Ability to contribute and work as a team member

- Ability to work creatively and analytically in a problem-solving environment

- Good oral and written communication skills

- Excellent customer service skills

- Excellent interpersonal skills

Good to have

- CCNA, CCNP, ITIL certification


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Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.