The Collections Specialist is responsible for work activities related to the collection and recovery of customer receivables and debt. Responsible for ensuring that cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting.

1) Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes

2) Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required

3) Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required

4) Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client

5) Facilitation of customer support, service disconnect, litigation and/or legal enforcement

-Graduate of any 4 year course, Undergraduate with relevant work experience are welcome to apply -Excellent communications skills -At least 1 year experience in Collections (BPO)


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

Similar jobs