Manila,

OVERALL PURPOSE OF JOB

The person will be responsible for providing answers to customer queries through social media platforms related to Client products and services.

DUTIES AND RESPONSIBILITIES:

- Understand to support customer inquiries through social media

- Resolve customer inquiries quickly and effectively via social media based on the Scope of work

- Understand Client Products and Services

- Review user reports regarding client products and services

- Make decisions according to the defined Policies and Procedures related to client products and services

- Identify improvement opportunities in work flow and suggest solutions

- Interface effectively with other internal and Client teams

- Respond to customer inquiries through social media platform

- College graduate of any 4-year course - College undergraduate with at least 2 years BPO experience - At least 6-12 Months BPO Experience - Good email writing skill - Average Typing Speed - Excellent written and verbal communication skills

Manila,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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