Houston, Texas

At Houston Methodist, the RN Clinical Communications Coordinator position is a licensed staff nurse, an experienced clinician, functioning at the Competent to Proficient stage of Benner's model of clinical practice. This position facilitates and coordinates patient care during all phases of transplantation. The Clinical Communication Coordinator position provides professional nursing care to a diverse patient population and interacts with all members of interprofessional transplant team to ensure coordination of care for the transplant patient. This position provides indirect patient care effectively and efficiently which may include patients with varied and complex needs. Responsibilities for the RN Clinical Communications Coordinator position include appropriately identifying candidates upon transplant referral and coordinating the evaluation process; assessing and triaging all organ specific patient calls through the transplant communication center for appropriate resolution of issues including independently managing issues as appropriate; facilitating transplant clinic activity; and ensuring proper documentation of all patient care issues through the communication center including completion of any issues triaged to other team members.


Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 30%

  1. Serves as the voice of the department through frontline, telephonic communication for all phases of transplant. Role models interprofessional communication, using therapeutic communication, which includes active listening and teaching, to establish a relationship with patients and families. Identifies and responds to the clinical, psychosocial, and economic needs of the transplant patient/family/caregiver during all phases of transplantation and communicates the plan of care. (EF)
  2. Communicates with candidate, referring physicians, other health care providers, payors, and transplant team members regarding the patient's status and maintains communication as needed. Provides telephonic patient education in the areas of transplant and organ donation. (EF)
  3. Fosters teamwork approach in all interactions with peers and team members. Anticipates needs of other team members; proactively offers assistance. Serves as a resource for referring physician activities. Contributes to meeting department score for turnover/retention/employee satisfaction/engagement on unit-based scorecard. (EF)

  1. Follows the patient and family-centered care standards, as outlined in the Houston Methodist Professional Nursing Practice document. Practices in a manner that is congruent with cultural diversity and inclusion principles. Coordinates with interprofessional healthcare team, the evaluation process for potential transplant candidate, including, but not limited to (EF):
  • Medical
    • /Surgical evaluation
    • Psychosocial evaluation
    • Educational assessment
    • Laboratory evaluation including serologies, tissue typing, and antibodies per protocol
    • Radiological evaluation
    • Nutritional evaluation
    1. Advocates
  1. patient/family's behalf to identify and resolve clinical and ethical concerns, utilizing appropriate resources. Assesses candidate/family/caregiver educational deficits for all phases of the transplant process. Provides additional education via phone as indicated by assessment. Provides education and appropriate resources regarding (EF):
  • Disease Processes
  • Living donation options (if applicable to organ)
  • Evaluation process
  • OPTN/UNOS regulations
  • Organ allocation
  • Waiting phase
  • Transplant Process
  • Risk/benefits, including utilization of expanded donors, high-risk donors, if applicable
  • Post-operative phase including immunosuppressive therapy and effects
  • Potential research protocols of the transplant program
  • Candidate/Family/Caregiver responsibility throughout the transplant process
  1. Ensures patient and referring physician are informed in writing of transplant referral and evaluation processes. (EF)
  2. Collects and reviews data pertinent to recipients' health and organ function per protocol and as needed in follow-up. Communicates critical lab data and diagnostic results to transplant physician/health care provider. Arranges for consultations, diagnostic procedures, and hospitalization when indicated. Ensures antibody screen is obtained regularly per transplant center protocol (if applicable to organ). Identifies the need for candidate re-evaluation and initiates when appropriate. (EF)

  1. Identifies appropriate candidate upon referral and interacts with appropriate staff. Identifies requirements for candidate evaluation, including possible co-morbidities, potential problems, abnormal diagnostic findings, and/or significant changes and evaluates as indicated. Identifies absolute and relative contraindications to transplantation and communicates all findings with transplant team. (EF)
  2. Provides patients with update on candidate listing status per OPTN/UNOS regulations and center requirements. (EF)
  3. Follows the standards of care related to the nursing process, as outlined in the Houston Methodist Professional Nursing Practice document. Observes, monitors, assesses patient status and reports to appropriate health care provider. Provides and maintains comprehensive documentation of all calls received and facilitated via the communication center. Ensure timely resolution of all calls. (EF)
  4. Follows the standards related to regulatory requirements and professional practice as outlined in the Houston Methodist Professional Nursing Practice document. Maintains and submits accurate data for hospital-based statistics and regulatory agencies such as UNOS/UNET, CMS, and Medicaid in order to ensure proper department financial management, compliance with all governmental reporting requirements, and proper quality outcomes monitoring. Contributes to meeting department and organ program targets for quality, compliance and safety, on department dashboard. (EF)

  1. Validates patient's insurance authorization for inpatient and outpatient transplant referral process. Coordinates with the interprofessional team for timely financial approvals. (EF)
  2. Displays self-motivation to independently manage time effectively, timely document care, minimize incidental overtime, and prioritize daily tasks. Contributes to meeting department and organ program targets for financial measures, on department dashboard. (EF)

  1. Participates and contributes in department initiatives for quality and process/performance improvement. Works in collaboration with team to provide solutions by participating in department projects and shared governance activities. (EF)
  2. Identifies own learning needs and actively seeks educational opportunities, both formal and informal, to meet those needs. Applies evidence-based practice to daily work, such as reviewing the professional literature and attending professional meetings and sharing with colleagues. Completes and updates the individual development plan (IDP) on an on-going basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.



  • Bachelor of Science degree or higher from an accredited School of Nursing

  • Eighteen months clinical healthcare nursing experience


  • Texas RN license or temporary TX RN license, should obtain permanent license within 90 days. Compact license acceptable according to current Board of Nursing requirements.
  • American Heart Association Basic Life Support (BLS)


  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
  • Skilled at managing complex patient care issues and ability to prioritize/triage based on patient status.
  • Extremely well-organized and detail oriented, self-directed, and has ability to work independently.
  • Strong assessment, organizational and problem-solving skills as evidenced by capacity to prioritize multiple tasks and role components
  • Ability to function independently and exercise judgment in interactions with physicians, interprofessional care team and patients and their families
  • Uses critical thinking skills and clinical judgment to work autonomously as defined by the Nurse Practice Act
  • Participates in department donor awareness events, educational opportunities, and community activities


Work AttireYes/NoUniform NoScrubsYesBusiness professionalYesOther (dept. approved) No
On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.

May require travel within NoHouston Metropolitan area 
May require travel outside No of Houston Metropolitan area 
**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Company Profile:

Based in the Texas Medical Center, Houston Methodist Hospital is delivering on a mission started in 1919, which continues today – bringing quality, integrity, compassion and innovation into everything we do. As the flagship hospital of Houston Methodist, Houston Methodist Hospital is a nationally recognized medical center with a history of health care innovation. Houston Methodist Hospital was awarded Magnet recognition for nursing excellence for a fourth consecutive time by the ANCC. In addition, Houston Methodist Hospital was recently named by U.S. News & World Report as one of the country’s top 20 hospitals and was also ranked the No. 1 hospital in Texas for the fifth consecutive year.

Houston, Texas

At Houston Methodist, Leading Medicine is more than a description of what we do; it's who we are. We take our responsibility as Houston's premier health care system seriously, and with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. Our culture is diverse, dynamic and challenging. We believe in our I Care Values and conduct ourselves with Integrity, Compassion, Accountability, Respect for others and a commitment to Excellence. Discover the difference for yourself and join Houston Methodist.

You can click on the video links below to learn more!

·  About Houston Methodisthttps://www.youtube.com/watch?v=ClN3mmKT0EI

·  Nursing at Houston Methodisthttps://www.youtube.com/watch?v=EUfmVeansTo

·  Houston - Best City to Live Inhttps://www.youtube.com/watch?v=MzLQzGBjHJw

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